Account Representative (Indy)

Under the direction of the Retail Operations Manager, this position coordinates all aspects of the customer experience for our Indianapolis retail location.
The essential duties and responsibilities include but are not limited to the following:
· Coordinate with Fort Wayne for documentation tracking & processing as well as delivery
· Manage the quantity of spas in the finished goods inventory located in Indianapolis
· Manage inventory of chemicals, filters, accessories and service parts in the Indianapolis location
· Review finance programs with customers and complete all necessary paperwork
· Supervise and schedule Indianapolis service personnel
· Respond to and resolve all customer requests & interactions
· Event management including preparation, set-up and tear down as well as sales processing and customer follow up.
· Make bank deposits for cash, checks or cashier’s checks as needed
· Follow through to ensure payments are made prior to delivery
· Additional duties and responsibilities as deemed necessary by management
EDUCATION and/or EXPERIENCE:
· Previous experience in Account Management, Sales, Accounting or Customer Service
· Proven attention to detail and accuracy
· Must be able to prioritize and manage multiple tasks
· Superior interpersonal and communication skills
· Competent with Microsoft Office programs, especially Excel and Outlook
· High school diploma or equivalent minimum
JOB TYPE:
Full Time
SCHEDULE:
TBD - will fluctuate based on sales events
COMPENSATION:
Base salary plus commission