Master Spas Job Opportunities

Provides broad customer support for incoming calls and emails from dealers, service centers and spa owners. Assist with creating and maintaining various product reference materials for the department utilizing Microsoft Office (Excel, Word and Publisher).  

Under the direction of the Customer Service Supervisor and Manager, the Customer Service Team Lead works hand-in-hand with leadership to ensure effective communication, case management, and consistent team support within the Customer Service Department. This role serves as a key resource for Customer Service Representatives, providing guidance on training, case processing, technical support, and customer follow-up.

The Customer Service Team Lead acts as a bridge between frontline representatives and leadership by supporting daily operations, clarifying communications, assisting with escalations, and helping maintain a high level of customer service consistency. While the primary focus is on team support and operational coordination, this role remains actively engaged in call and email traffic and assists customers directly as needed. 

Our hand-crafted Spas and Swim Spas are made and tested to the highest quality standard and that quality starts with our team members in production. Each employee on the production line is asked to perform a variety of duties in a variety of departments, as cross-training is key to our continued success. You will need to follow the Work Order Instructions & Procedures in place in the department assigned to ensure production of a quality product at all times. All departments are required to work together as a team, so it is crucial that this person be dependable and able to work well with others. The operators in Holecut use pneumatic drills, with proper hole saw attached, drill the spa shells for jets, light, suctions and top side control. Sands off back side of hole after drill operation, checking for proper thickness of fiberglass.

This role provides overall support to all aspects of production by maintaining and repairing any and all equipment and facilities. Seeking technicians with experience in industrial maintenance to assist in the daily tasks as well as assist in the further development of a total preventative maintenance program for all Master Spas facilities.

This role is responsible for performing advanced electrical installation, troubleshooting, repair, and maintenance throughout production areas, facilities, and grounds. This position offers an excellent opportunity for individuals who thrive in a dynamic, fast-paced manufacturing environment and are motivated to expand their technical expertise while supporting safe, efficient, and reliable operations

Our hand-crafted spas and swim spas are made and tested to the highest quality standard and that quality starts with our team members in production. Each employee on the production line is asked to perform a variety of duties in a variety of departments, as cross-training is key to our continued success. You will need to follow the work order instructions & procedures in place in the department assigned to ensure production of a quality product at all times. All departments are required to work together as a team, so it is crucial that this person be dependable and able to work well with others.

Under the direction of the Retail Sales Manager as well as the Executive Vice President, this position provides broad support for sales team in a variety of different ways.  

Sell spas and related products to the public (retail showroom and off-site events). This person will not only greet customers as they enter the salesroom to assist them in purchasing a spa but assist in sales transactions of parts/chemicals for various spas. This person will also provide general support to the sales manager.  

Responsible for all assigned tasks relating to small parts department including inventory control, preparing items for shipment using various vendor systems such as Fedex, UPS, USPS etc., putting away and pulling inventory as needed, and helping to maintain the cleanliness of the department.  

Reporting to our Inventory Control-Warehouse Manager, this position is responsible for overseeing order fulfillment in the replacement parts department. They will also correspond with the customer service team on order status and part availability. A strong leader and detail-oriented personality is critical to the success of this position.

Provides broad customer support for incoming calls and e-mails from dealers, service centers and spa owners. Assists with creating and maintaining various product reference materials for the department utilizing Microsoft Office (Excel, Word and Publisher).

Use this general application to be considered for any open position that you qualify for.