Dealer Support Center - Supervisor





Under the direction of the Dealer Support Manager this position is responsible for providing the best support possible to our worldwide dealer network, as well as being a secondary leader for the department. This role requires a team player willing to step in for a variety of tasks and work alongside the Manager to keep operations running smoothly. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities include but are not limited to the following:

All responsibilities of an Account Representative:

  • Staying organized and up to date on all paperwork, orders & files.
  • Coordinate with the dealers to determine and process shipments.
  • Prepare sales orders and packing slips.
  • Work with production to ensure spas are completed for shipments.
  • Coordinate with shipping to ensure smooth and accurate shipments.
  • Build relationships with dealers to maintain and grow their account.
  • Develop/update shipment recordkeeping as needed.
  • Resolve possible dealer concerns and problems.
  • Additional responsibilities of a Dealer Support Supervisor:
  • Audit day to day operations with Account Representatives and Freight Coordinator to ensure processes are followed and completed and in an accurate and timely manner, and step in with additional support is needed.
  • Offer suggestions and provide details to the Manager when situations escalate beyond the Supervisor’s capacity.
  • Answer questions from Account Representatives, Freight Coordinator or supporting departments in the absence of the Manager.
  • Oversee maintenance of Dealer Support reference and training materials.
  • Further understanding of Master Spas processes and programs on a continual basis.
  • Additional duties and responsibilities as deemed necessary by management.


EXPECTATIONS:

·        Develop strong rapport with Master Spas Dealers to support their accounts.

·        Respond to situations appropriately and professionally as they arise.

·        Good time management – limit over-time, take appropriate lunches and breaks, have overall good attendance –including punctuality.

·        Consider each error situation as an opportunity for training and improvement.

·        Keep an overall positive attitude with both coworkers and dealers.

EDUCATION and/or EXPERIENCE:

  • Proven attention to detail and data entry accuracy is a must.
  • Must be able to prioritize and manage multiple tasks.
  • Superior interpersonal and communication skills.
  • Experience in a similar field (see “See Essential Duties and Responsibilities” above) or experience with Master Spas product and systems.
  • Competent with Microsoft Office programs, especially Excel and Outlook.
  • Experience with SAGE100 or other accounting software is a plus.
  • High school diploma or equivalent minimum.

JOB TYPE:
Full Time

SCHEDULE:

Mon – Thurs 7:00am-5:00pm with an hour unpaid lunch & Friday 8am-12pm

This is an on-site role.

COMPENSATION:

$23.00 - $24.00 per hour