Small Parts Lead

Lead the Team That Keeps Customers Moving.

When a customer needs a replacement part, it usually means something they rely on is not working the way it should.

They may be waiting on a pump, control, fitting, or another small component that makes a big difference. Behind every accurate order and on-time shipment is a team making sure the right part gets to the right person as quickly as possible.

As the Small Parts Lead at MasterSpas, you will lead that team.

This is more than a warehouse leadership role. You will connect Customer Service, Inventory, Purchasing, Shipping, and the Replacement Parts team to solve problems, keep orders moving, and help customers get back to enjoying their MasterSpas products.

If you enjoy leading people, organizing moving pieces, and improving the way work gets done, this is an opportunity to make a visible impact every day. 

What You’ll Do

You will oversee the daily operations of the Small Parts Department, helping your team fulfill customer orders accurately, efficiently, and on time.

Lead and Develop Your Team

• Coordinate the team’s daily workload and shipping priorities.
• Coach, train, and support team members so they can perform confidently and successfully.
• Set clear expectations around accuracy, accountability, safety, and customer service.
• Build a work environment where people communicate, take ownership, and support one another.

Make Sure Customers Get the Right Parts

• Ensure orders are picked, packed, and shipped accurately and on schedule.
• Communicate proactively with Customer Service about availability, backorders, and order status.
• Keep the customer experience in mind—even when your work happens behind the scenes.

Keep Inventory Accurate

• Monitor inventory levels and communicate replenishment needs to Purchasing.
• Manage inventory receipts, transfers, and adjustments within Sage.
• Partner with Inventory Control to investigate variances and maintain accurate records.
• Use spreadsheets, reports, and warehouse systems to understand what is happening and what needs attention.

Solve Shipping Problems

• Coordinate with FedEx and other carriers to support successful deliveries.
• Investigate damaged shipments, delays, missing packages, and other discrepancies.
• Look beyond the immediate problem to help prevent it from happening again.

Improve the Operation

• Help create and maintain standardized processes for the small parts operations.
• Look for improvements in warehouse organization, inventory control, and shipping.
• Turn recurring frustrations into better systems.

What We’re Looking For

We’re looking for someone who can lead people while also staying close to the work.

You understand that leadership is not just assigning tasks. It is creating clarity, helping people improve, and making sure the team has what it needs to succeed.

You will likely be successful if you:

• Have experience leading, coaching, or motivating a team.
• Understand warehouse operations, inventory control, logistics, or order fulfillment.
• Are highly organized and able to manage multiple priorities.
• Communicate clearly with both warehouse employees and office teams.
• Enjoy investigating problems and finding practical solutions.
• Are comfortable working with Excel, Outlook, and warehouse technology.
• Have experience with Sage 100, Microsoft Dynamics, FedEx Ship Manager, Dynamic Ship, or similar systems—or can learn new software quickly.
• Are willing to step in, help the team, and work overtime when business needs require it.

What Sets You Up for Success

The strongest Small Parts Lead understand that small details can have a big impact.

They are:

• Customer-focused, even when they do not interact directly with every customer.
• Organized enough to keep orders, inventory, shipping, and people moving together.
• Calm under pressure when priorities shift or a shipment goes wrong.
• Accountable and willing to own problems through resolution.
• Supportive leaders who teach, coach, and work alongside their team.
• Process-minded and always looking for a smarter way to get the job done.

What You Can Expect

This is a hands-on leadership role where you will see the results of your work every day.

You can expect:

• The opportunity to lead and develop a warehouse team.
• A role that combines leadership, inventory, logistics, problem-solving, and customer support.
• Daily collaboration with Customer Service, Purchasing, Inventory Control, RMA, and Warehouse Operations.
• The ability to improve processes rather than simply work around the same problems.
• A stable company that manufactures its products in the United States and helps customers around the world Live Life Better.
• Benefits for eligible full-time employees, including medical, dental, and vision coverage; voluntary short term disability, company-paid basic life and AD&D insurance; retirement savings opportunities; employee assistance resources; and professional development support. 

Apply Today!

If you are ready to lead a team, improve an operation, and help ensure customers receive the parts they need when they need them, we would like to meet you. Join MasterSpas and lead the team that proves something important every day: There are no small parts when the customer is counting on you.