Retail Administrative Assistant (Boerne, TX)

Be the Friendly Face That Keeps Everything Running.

Every great customer experience starts long before someone enjoys their hot tub or swim spa—it starts with the people who make every interaction smooth, welcoming, and memorable. As a Retail Administrative Assistant, you'll be at the heart of our retail operations, supporting customers, assisting our sales team, and helping ensure everything behind the scenes runs seamlessly. If you enjoy staying organized, helping people, and being part of a team where every day is different, this could be the perfect opportunity for you.

What You'll Do

You'll help create an exceptional experience for customers while keeping our showroom organized, efficient, and ready for success.

Customer Experience & Sales Support

• Welcome customers into the showroom with a friendly, professional attitude
• Answer incoming phone calls and emails while providing helpful, timely assistance
• Assist customers with parts, chemicals, accessories, and general product questions
• Coordinate with the sales and delivery teams to ensure customers stay informed throughout their purchasing journey
• Process customer payments accurately and maintain daily cash balancing

Administrative & Office Support

• Provide day-to-day administrative support for the retail team
• Accurately enter sales, service, and delivery information into company systems
• Maintain organized digital and paper records, contracts, and documentation
• Assist with scheduling appointments for sales consultations, deliveries, and service visits
• Support daily paperwork and ensure records are complete, accurate, and properly filed
• Help with special projects that keep retail operations running efficiently

Showroom Operations

• Help maintain a clean, organized, and welcoming showroom environment
• Monitor inventory levels for chemicals, filters, and retail supplies
• Assist with showroom setup, special events, and promotional activities
• Support daily operational processes that keep the retail location running smoothly

Team Collaboration

• Partner with Accounting to ensure payments and paperwork are processed accurately
• Work closely with the Retail Operations Coordinator, General Manager, Controller, and Director of Retail to support consistent processes across retail locations
• Assist with marketing promotions, customer events, and expos as needed

What We're Looking For

• We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in keeping things organized and running smoothly.
• Previous administrative, retail, or customer service experience
• Excellent communication and interpersonal skills
• Strong organizational skills and exceptional attention to detail
• Comfort working with Microsoft Office, including Excel, Outlook, Teams, and SharePoint
• Experience with SAGE100, Google Sheets, or Dropbox is a plus
• Cash handling experience is helpful
• Ability to manage multiple priorities while maintaining accuracy
• Flexibility to work evenings or weekends when needed

What Sets You Up for Success

• A positive, customer-first attitude
• Strong attention to detail and follow-through
• The ability to stay organized while juggling multiple responsibilities
• Professionalism and reliability
• A collaborative mindset and willingness to jump in wherever help is needed
• A desire to create exceptional experiences for every customer who walks through our doors

What You Can Expect

• A role where no two days are exactly alike
• The opportunity to make a direct impact on the customer experience
• A supportive team that values collaboration, communication, and continuous improvement
• Exposure to retail operations, sales support, customer service, and business administration
• A workplace where your organization, dependability, and people skills truly make a difference

Apply Today!

If you love helping people, enjoy staying organized, and want to be part of a team that helps customers create unforgettable backyard experiences, we'd love to meet you. Join MasterSpas and help create exceptional experiences—from the first phone call to the final delivery.