Dealer Support Account Representative

Build Relationships. Solve Problems. Become the Person Dealers Trust.

Every great partnership has someone behind the scenes making it work. At MasterSpas, that person is our Dealer Support Account Representative.

This isn't a traditional customer service role where you're answering the same questions all day. You're the primary point of contact for a portfolio of dealers across North America and beyond—helping them navigate challenges, coordinating shipments, anticipating problems before they happen, and making sure they always know someone has their back.

If you enjoy building relationships, thinking three steps ahead, and being the person who can turn chaos into a plan, you'll thrive here.

What You'll Do

You'll become the trusted partner for a group of MasterSpas dealers, helping them grow their businesses while making sure every order moves from production to delivery as smoothly as possible.

Build Strong Dealer Relationships

• Become the go-to contact for your assigned dealer accounts.
• Build trust through proactive communication—not just reacting when something goes wrong.
• Learn your dealers' businesses so you can anticipate their needs before they ask.
• Solve problems quickly while creating positive experiences that keep dealers coming back.

Keep Orders Moving

• Prepare and manage sales orders, packing slips, and dealer documentation with accuracy.
• Monitor inventory and product availability for your assigned accounts.
• Ensure every order stays organized from purchase through shipment.

Coordinate Across Teams

• Work closely with Production, Shipping, Sales, and Accounting to keep everyone aligned.
• Help coordinate shipment schedules and delivery timelines.
• Communicate updates clearly so dealers always know what to expect.

Make Things Better

• Look for opportunities to improve processes and eliminate unnecessary headaches.
• Support department projects that improve the experience for both dealers and internal teams.
• Be someone who doesn't just identify problems—you help solve them. 

What We're Looking For

We're looking for someone who genuinely enjoys working with people and gets energized by solving complex problems.

You'll likely be successful if you:

• Enjoy building long-term relationships.
• Stay calm when priorities change.
• Communicate confidently and professionally.
• Love organizing moving pieces without losing sight of the big picture.
• Naturally think ahead instead of waiting for problems to appear.
• Are comfortable making decisions and taking ownership.
• Have strong Microsoft Office skills, especially Excel and Outlook.
• Have previous experience in customer support, account management, sales support, logistics, or another fast-paced business environment.

What Sets You Up for Success

The people who excel in this role are more than organized—they're dependable problem solvers.

They are:

• Relationship builders who earn trust quickly.
• Excellent communicators who know how to navigate difficult conversations.
• Highly organized without becoming overwhelmed.
• Forward thinkers who anticipate issues before they become emergencies.
• Competitive with themselves and always looking for a better way.
• Comfortable balancing multiple priorities while staying focused on what matters most.

What You Can Expect

At MasterSpas, you'll join a team where your work has a direct impact on dealers, customers, and the overall success of the business.

You'll enjoy:

• Meaningful relationships with dealers across North America and around the world.
• A collaborative environment where you'll work with multiple departments every day.
• A fast-paced role where no two days look exactly alike.
• Opportunities to continuously learn, grow, and improve.
• A stable, growing company that's been helping people Live Life Better for nearly 30 years.
• A full-time Monday–Thursday schedule with a half-day on Fridays.
• Comprehensive benefits, professional development opportunities, a 401(k) with company match, health insurance, paid holidays, and employee discounts.

Apply Today!

If you're looking for more than answering phones or processing paperwork—if you want to build relationships, solve meaningful problems, and become someone customers genuinely rely on—we'd love to meet you.

Join MasterSpas and help keep the partnerships that drive our business moving forward.